Support Policy

1. INTRODUCTION

Nerdware Company (“Nerdware” or “we” or “us”) is committed to providing high-quality support to our customers. This Support Policy (“Policy”) outlines the terms and conditions of our support services for our custom software services.

2. FREE SUPPORT

• We provide free support for a period of 2 months from the date of delivery of our custom software services.
• During this period, we will provide support during our official working hours, which are [insert working hours].
• Free support includes assistance with any issues or questions related to the software, including but not limited to:
  • Troubleshooting and debugging
  • Configuration and setup
  • Feature explanations and guidance
  • Minor updates and patches

3. PAID SUPPORT

• After the 2-month free support period, support will be provided on a paid basis, as outlined in a separate contract.
• The paid support contract will include details on the scope of work, pricing, and payment terms.
• Paid support will be provided during our official working hours, unless otherwise specified in the contract.

4. SUPPORT CHANNELS

• Support requests can be submitted through our website, email, or phone.
• We will respond to support requests within [insert timeframe, e.g. 24 hours] during our official working hours.

5. SUPPORT LIMITATIONS

• Our support services do not include:
  • Custom development or modifications to the software
  • Training or consulting services
  • Support for third-party software or services
  • Support for issues caused by user error or misuse

6. CONTRACT TERMS

• The paid support contract will outline the terms and conditions of our support services, including but not limited to:
  • Scope of work
  • Pricing and payment terms
  • Service level agreements (SLAs)
  • Termination and cancellation policies

7. CHANGES TO THIS POLICY

• We reserve the right to modify or update this Policy at any time, without notice.
• Your continued use of our support services after any changes to this Policy shall constitute your acceptance of the modified Policy.

By using our support services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Note: This Support Policy outlines the terms and conditions of Nerdware’s support services, including the free support period, paid support options, and limitations. The paid support contract will provide additional details on the scope of work, pricing, and payment terms.